Something not right with your order? Please get in touch as soon as you can and tell us about it, we will do our best to remedy the situation as quickly as we can.
Your satisfaction is our top priority because we know top notch customer service is what will make you happy, come back again and tell your friends about us.
When are you eligible for a refund?
There are a number of instances when you may request a refund:
➔ the item is faulty
➔ you have received the wrong item
➔ the item isn’t true to its description online
You can see the full list at the Australian Consumer Law homepage as well as a fact sheet located
Who pays the return shipping costs?
Every cider maker has their own shipping arrangements. In some instances postage may be refunded. Please refer to each product listing for terms and contact us prior to returning the item at firstname.lastname@example.org
Who is issuing the refund?
The Cider Link is an online craft cider market place and as such provides the platform where cider makers can sell to the public direct. It is the cider makers who provide refunds on items they have sold.